ck32 Privacy Policy
Your personal information is completely safe with us. Learn in detail how ck32 collects, stores, and protects your information in this policy.
In Introduction
ck32 ("we", "our", "platform") is a trusted online casino and betting platform serving users in Bangladesh. We believe your privacy is a fundamental right and we place the highest importance on protecting your personal information.
This privacy policy explains what types of information ck32 collects when you use the website (https://ck32.cam), how that information is used, under what circumstances it may be shared with third parties, and what your rights are. By using this service you are agreeing to the terms of this policy.
This policy should be read together with ck32's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, the Terms and Conditions will apply.
1 Information We Collect
When registering on the ck32 platform and using its services, we may collect the following types of information:
1.1 Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth — for age verification (only users aged 21 or above may register)
- Email address
- Mobile number (for bKash, Nagad or Rocket verification)
- National ID card or passport number (when identity verification is required)
- Residential address
1.2 Financial Information
- Payment method details — bKash, Nagad, Rocket or bank transfer account numbers
- Transaction history (records of deposits and withdrawals)
- Bonus usage records
1.3 Technical and Usage Information
- IP address and device identifiers
- Browser type and operating system
- Records of time spent on the website and pages visited
- Game play history and bet records
- Cookie and session data
1.4 Support Communications
- Records of live chat conversations
- Details of messages and complaints sent by email
2 How We Collect Information
ck32 collects your information in the following ways:
2.1 Direct Collection
Information you provide yourself when filling out registration forms, updating your account, requesting deposits or withdrawals, and contacting support.
2.2 Automatic Collection
When you access the ck32 website or use its services, technical information is automatically collected through cookies, web beacons, and similar technologies.
2.3 Through Third Parties
We may receive information about your identity and transactions through payment processors (bKash, Nagad, Rocket, banks) and identity verification services.
3 Purposes for Using Your Information
ck32 uses your information only for the legitimate purposes described below:
3.1 Account Management
- Completing the registration process and keeping your account active
- Age and identity verification (confirming 21+)
- Managing login and security verification processes
- Password recovery and maintaining account security
3.2 Financial Transactions
- Processing deposits and withdrawals
- Providing bonuses and cashback
- Preventing fraud and ensuring financial security
- Providing VIP program benefits
3.3 Service Improvement
- Analyzing and improving user experience
- Introducing new games and features
- Identifying and resolving technical issues
3.4 Responsible Gaming
Monitoring gaming behavior to identify signs of potential problems and activating responsible gaming tools when needed.
3.5 Communications
- Sending important account-related notifications
- Promotional offers (if you have given your consent)
- Responding to support requests
4 Sharing Information with Third Parties
ck32 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
- Payment processors: bKash, Nagad, Rocket and banks receive the information necessary to verify transactions.
- Game providers: Game studios such as Pragmatic Play, JILI, PG Soft, and Spribe use the minimum information necessary to operate games.
- Technology services: Hosting, cybersecurity, and analytics service providers operate under confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed to authorities upon court order, government directive, or as required by applicable law. In such cases ck32 will provide only the minimum information necessary.
4.3 Fraud Prevention
Limited information may be used in industry-standard verification processes to prevent money laundering (AML) and fraudulent activity.
All third parties that ck32 works with are bound by data protection agreements and are required to maintain the confidentiality of your information.
5 Data Security Measures
ck32 uses industry-standard technology and processes to protect your information:
- SSL encryption: All data transferred between the website and servers is protected by 256-bit SSL encryption.
- Database encryption: Sensitive information is stored in encrypted form.
- Two-factor authentication: An additional security layer for accessing your account.
- Regular security audits: Periodic reviews to identify system vulnerabilities.
- Access controls: Only authorized staff can access specific information.
- Firewall protection: Robust network security to prevent unauthorized access.
Even so, it is not possible to guarantee that transmitting information over the internet is completely secure. We are committed to providing the highest level of protection, but we cannot bear full responsibility for any loss resulting from a technical failure.
6 Data Retention Period
ck32 does not hold your personal information beyond what is necessary. Retention periods are as follows:
- Active accounts: All information is kept for as long as your account remains active.
- Closed accounts: Financial transaction records are kept for a minimum of 5 years after an account is closed.
- Financial verification data: Retained for the period required under applicable regulations.
- Support communications: Up to a maximum of 2 years after resolution.
After the specified period, information is permanently deleted by secure methods.
7 Cookie Policy
The ck32 website uses cookies and similar tracking technologies. We use the following types of cookies:
7.1 Essential Cookies
Essential for the basic functioning of the website — maintaining login sessions, security verification, and loading games. These cookies cannot be disabled.
7.2 Functionality Cookies
Remember your preferences — such as language selection, preferred payment method, and personal settings.
7.3 Analytics Cookies
Help analyze website usage so we can improve the quality of our service. This information is aggregated and is not personally identifiable.
You can disable cookies through your browser settings, but this may affect some functionality of the website.
8 Your Rights
As a ck32 user, you have the following rights regarding your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances you may request that your information be deleted (except where there are legal obligations).
Right to Opt Out of Promotions
You may opt out of marketing communications at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We typically respond to requests within 30 business days.
9 Protection of Minors' Information
ck32 strictly prohibits registration and use of the service by anyone under the age of 21. We do not knowingly collect any information from minors.
If we are informed that information belonging to a person under the age of 21 is held by us, we will immediately delete that information and close the associated account. Parents or guardians may contact us about this at [email protected].
10 International Data Transfers
ck32 may work with servers and service providers located in various parts of the world. Your information may be processed outside of Bangladesh.
Countries or regions to which your information may be transferred may not have the same level of data protection laws as Bangladesh. However, we ensure that international data protection standards are maintained and that all third parties comply with contractually agreed protection rules.
11 Policy Changes
ck32 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A clear notice will be displayed on the website.
- Update information will be sent to your registered email address.
- The "Last Updated" date at the top of the page will change.
Continuing to use the service after any changes means you have accepted the updated policy. You have the right to stop using the service if you do not agree with the changes to the policy.
12 Consent & Applicable Law
This privacy policy is effective based on user consent. By registering and using the service, you are consenting to the collection and use of information described in this policy.
You may withdraw your consent at any time, however this may affect ck32's ability to provide account services to you.
Definitions & Interpretation
In this policy, "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any activity involving the collection, storage, use, sharing, or deletion of information.
This privacy policy is not legal advice. For specific legal questions, please consult a qualified legal expert.
Have questions about your information?
Contact us for any questions or requests regarding your privacy.